Shipping policy

We use Royal Mail to deliver items depending on which you purchased at the checkout. Royal Mail aim to deliver 1st Class items within 1-3 working days and 2nd Class within 5 working days. Please also factor in the despatch time to these estimates. Some items may require a signature on delivery.

UK Special Delivery Next Day - £10.00
UK Special Delivery Saturday - £15.00
Europe Airmail (3-5 days) - £14.95
US & Canada (5-7 days) - £14.95
US & Canada (within 5 working days) - £54.95
Rest of the World (5-7 days) - £14.95

If your item has not arrived within 10 working days for UK please contact us and we will investigate. 

We receive delivery confirmation on all orders through Royal Mail. we can not refund on an item that has been scanned as delivered. However, we will do our utmost to locate any parcel you deem as not being delivered. This would include asking Royal Mail for GPS coordinates to confirm the delivery location. If all avenues have been exhausted a claim would need to be filed with Royal Mail and a crime reference number would need to be obtained for mail theft. 

Express Delivery (UK only)

If you're in a hurry, we also offer a next day delivery service for stock items. This is guaranteed for the next working day providing the order is placed before 12 noon. The cost of this is £10. This service may be suspanded during peak times or during periods of industrial action.

All Royal mail deliveries must be signed for and made to a verifiable postcode and physical address: we do not ship to P.O. Boxes or Military addresses.

International Shipping

As per UK orders, all orders are normally dispatched the same day, if the item is in stock and the order is placed before 2pm.

Damages

If you received your order damaged, please contact us at

hello@pickleand bandit.co.uk